Terms of use

Seller

The seller of the goods, website test.arkanbazar.eu.

Contact: office@test.arkanbazar.eu.

Who sells and delivers

The seller identified in the "Seller" section sells the goods and delivers orders to the stops. The seller also takes payment for the order, including the delivery fee, and makes refunds. In these terms, "we" means the seller.

Trade House ECLECTIE SIA provides the website platform to the seller. It does not sell the goods and does not deliver orders.

Orders

You place your order on the site and collect it at a stop on the van's route day.

Prices

Prices are shown in euro (EUR) as published on the site at the time of the order.

Delivery fee

Each stop has its own delivery fee. We show it with the stop, in the cart and at checkout, before you confirm the order. The delivery fee is a separate line in the order total.

If we have set an order amount from which delivery is free and the goods in your order reach it, delivery is free.

Payment by card

When you place an order, we hold the order amount on your card: the estimated price of the goods plus the delivery fee. For goods sold by weight, the hold includes a weight margin, shown in the cart.

After weighing, we charge the price for the actual weight of the goods plus the delivery fee, never more than the amount held. The rest of the hold goes back to your card.

Order not collected

1. We prepare your order just for you: fresh chilled meat, cut and weighed to order. The van brings it to the stop you chose and waits there during the stated time window.
2. When the van is at the stop, we send you a message. Please come during the time window and show your pickup code. You can tap "I'm at the van" on the site so the driver knows you are there.
3. If you are running late or cannot come, contact us before the time window ends: office@test.arkanbazar.eu. If we can, we will wait or agree on another solution with you.
4. If you do not come, we wait until the time window ends and 15 minutes more. In any case, we wait at least 15 minutes after sending you the arrival message.
5. If the order has not been collected by then, we may cancel it. We will tell you by email on the same day. Fresh meat spoils quickly, so we cannot keep an uncollected order or bring it again.
6. If we cancel the order, we refund the full price of the goods. We keep only the delivery fee for this order, because we did deliver: the van brought your order to the stop and waited for you. If delivery for this order was free, we keep nothing and refund everything.
7. If you paid by card, within 5 days after the cancellation we cancel the hold on your card or refund the charged amount to the same card. Your bank may need a few more days to show the money in your account.

8. If you chose to pay in cash, you have not paid anything yet, so there is nothing to refund. We will not ask you to pay anything for this order.

   For the next 12 months we may accept your orders only with card payment.

9. This rule does not apply if:

   • we changed the stop, the day or the time window and you did not confirm the change;
   • we did not send you the arrival message;
   • the van did not have your whole order;
   • you were at the stop during the time window and told us so (for example with the "I'm at the van" button), but we did not meet you.

   In these cases we refund everything, including the delivery fee.

   If you came but refused the goods because they did not match your order or were not of proper quality, this is not a no-show. In that case the rules on goods that do not conform to the contract apply.

10. If the van does not come to the stop during the time window, you may cancel the order. We then refund everything, including the delivery fee, within 5 days.
11. If you think we made a mistake, write to us: office@test.arkanbazar.eu. We will check the van records (arrival and departure times, location at the stop, and the messages sent to you) and reply within 7 days. If the mistake was ours, we also refund the delivery fee. You can also contact the Consumer Rights Protection Centre (PTAC), www.ptac.gov.lv.
12. To confirm the delivery, we keep the van's arrival and departure times, its location at the stop and the messages sent to you. See our Privacy Policy for details.

Right of withdrawal

Under point 22.4 of Cabinet of Ministers Regulation No. 255 of 20 May 2014 "Noteikumi par distances līgumu" (Regulations on distance contracts), the right of withdrawal does not apply to goods that spoil quickly or expire soon. Fresh chilled meat is one of these goods.

Governing law

These terms are governed by the laws of the Republic of Latvia.